Patient Services Advisor - Bank

Nuffield Health

Glasgow, United Kingdom
Base: £13.10 ph; bonus/equity: not specified; bene...
Excellent customer service skills
Strong written and verbal communication
Good it literacy and keyboard skills
You will provide vital support by handling customer enquiries via telephone, email, and face-to-face interactions while ensuring excellent service

Job Summary

  • You will provide vital support by handling customer enquiries via telephone, email, and face-to-face interactions while ensuring excellent service.
  • The role involves logging enquiries on the Hospital CRM, undertaking bookings with full GDPR adherence, and coordinating clinic room allocations.
  • Nuffield Health offers a benefits package including discounted gym membership at £35.00 a month and access to a pension scheme.

Matching Summary

You will provide vital support by handling customer enquiries via telephone, email, and face-to-face interactions while ensuring excellent service.

Salary

Base: £13.10 per hour; Bonus/Equity: Not specified; Benefits: Pension Scheme, discounted gym membership (£35/month)

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Strong written and verbal communication
  • Good IT literacy and keyboard skills
  • Ability to manage patient data accurately
  • GDPR compliance adherence

Nice-to-have

  • Experience in administrative environment
  • Customer facing experience
  • Natural flair for forging relationships
  • Warmth and drive to make a difference

Key Requirements

  • Proven experience in customer service
  • Good organizational skills
  • Bank availability Monday through Thursday

Work Rights

Not specified

Tailored Resume

Cover Letter