Top Client Experience And Development Manager, Fashion Hong Kong Macau
G&F Châtelain
Hong Kong, HK
10+ years luxury retail experience
High-net-worth client management
Strategic client development planning
This role defines the strategic vision for CHANEL's top clients in Hong Kong and Macau, ensuring every interaction reflects the House's commitment to excellence
Job Summary
This role defines the strategic vision for CHANEL's top clients in Hong Kong and Macau, ensuring every interaction reflects the House's commitment to excellence.
The manager will architect tailored experiences and hospitality programs that connect ultra-high-net-worth individuals to the brand's heritage through exclusive partnerships.
Success requires empowering boutique teams with advanced engagement frameworks while driving a culture of proactive client advocacy and service precision.
Matching Summary
This role defines the strategic vision for CHANEL's top clients in Hong Kong and Macau, ensuring every interaction reflects the House's commitment to excellence.
Skills & Requirements
Must-have
10+ years luxury retail experience
High-net-worth client management
Strategic client development planning
Boutique team coaching and leadership
Cross-functional stakeholder collaboration
Nice-to-have
Cantonese and Mandarin language fluency
Deep understanding of elite social etiquette
Experience with digital clienteling tools
Passion for creating personal client moments
Ability to navigate complex logistics
Key Requirements
10+ years in luxury retail or clienteling
Proven strategic vision with executional rigor
Exceptional emotional intelligence for UHNW individuals
Fluent in English; Cantonese/Mandarin advantageous