Role Purpose Pro Bono SG’s Non-Proft Legal Services (NLS) Department provides legal and compliance support in-house and to the non-profit sector, including charities, non-profits, ground-up initiatives and social enterprises. The Senior Executive Officer / Executive Officer ensures smooth delivery of legal services through frontline engagement, case management, and operational support to internal and external stakeholders. Key Responsibilities 1. Case Intake, Triage & Assessment Review and process applications for legal assistance. Conduct triage assessments to determine eligibility and recommend appropriate pathways. Liaise with applicants to gather documents and complete case information. 2. Case Management & Assignment Coordinate assignment of eligible cases to volunteer lawyers. Update and maintain case records, databases, and related tracking systems. Oversee case closures, administer surveys and ensure all documentation is completed and properly filed. Maintain accurate records to support programme reporting and operations. Host zoom meetings and review zoom notes for consistency. 3. Other Support Administrative support for Pro Bono SG’s in-house governance needs, including preparing Board and Committee meeting materials and minutes, coordination with our Corporate Secretary and updating risk registers, policies and SOPs. Provide frontline support to enquiries and applications received from walk-ins at our physical touchpoints, through our mailbox, hotlines and other digital platforms. Support outreach programmes, including talks and workshops, preparation of materials, participant coordination, logistics, and post-event follow-up. Maintain programme data and contribute to reporting, analysis, and insights to support service improvement, Committee discussions, and management reporting. Support Committees and meetings, including scheduling, minute-taking and action tracking. Support departmental projects and operational initiatives as required. Liaise with exte