Not specified; generous discounts from over 350 re...
Fully remote
Strong customer service focus
Excellent written and verbal communication skills
Ability to analyse information for decision making
The role involves investigating, strategising, managing, and gathering information to support sound decision making regarding claim outcomes
Job Summary
The role involves investigating, strategising, managing, and gathering information to support sound decision making regarding claim outcomes.
Employees will manage inbound and outbound calls while directing customer queries and assisting with the claim process to ensure timely access to services.
The company offers a diverse team culture, flexibility to work from home up to 2 days a week, and comprehensive employee benefits including a corporate wellbeing program.
Matching Summary
The role involves investigating, strategising, managing, and gathering information to support sound decision making regarding claim outcomes.
Salary
Not specified; Generous discounts from over 350 retailers; Annual company incentive scheme + salary reviews
Skills & Requirements
Must-have
Strong customer service focus
Excellent written and verbal communication skills
Ability to analyse information for decision making
High attention to detail and organisational skills
Problem solving and informed decision making
Nice-to-have
Tertiary studies in business law or allied health
Previous experience in worker's compensation or insurance
Experience within a legal environment
Flexible work from home arrangement
Commitment to diversity and inclusion culture
Key Requirements
Tertiary studies in business, law or allied health (advantageous)
Previous experience in similar role within worker's compensation or insurance (advantageous)