Process Leader

Capita (digital)

Pune, India
Maintain knowledge of legislation and policies
Provide advice on complex matters
Undertake quality checks and analyse trends
Processes all types of tasks within the service whilst providing ongoing support, training and coaching to team members

Job Summary

  • Processes all types of tasks within the service whilst providing ongoing support, training and coaching to team members.
  • Maintain a detailed knowledge and understanding of the legislation, policies and procedures which underpin all aspects of BU services.
  • Respond to customer complaints, providing relevant information and legislation to produce an accurate reply and fair outcome.

Matching Summary

Processes all types of tasks within the service whilst providing ongoing support, training and coaching to team members.

Skills & Requirements

Must-have

  • Maintain knowledge of legislation and policies
  • Provide advice on complex matters
  • Undertake quality checks and analyse trends
  • Respond to customer complaints

Nice-to-have

  • Ongoing training and coaching
  • Assist Line Manager
  • Identify recommendations for improvements

Key Requirements

  • Full time
  • Permanent contract

Work Rights

Not specified

Tailored Resume

Cover Letter