Call Centre Solutions Associate

Lowellgroup

Leeds, United Kingdom
Base: from £25,165 depending on experience; bonus:...
Hybrid
Demonstrable customer support skills
Great listening and communication abilities
Resilience to meet performance targets
The role involves guiding customers through financial struggles by answering inbound and making outbound calls

Job Summary

  • The role involves guiding customers through financial struggles by answering inbound and making outbound calls.
  • Employees receive a starting salary from £25,165 plus incentives up to 20% of quarterly earnings and an annual bonus.
  • The company offers hybrid working, free onsite parking, and 28 days of holiday plus public holidays.

Matching Summary

The role involves guiding customers through financial struggles by answering inbound and making outbound calls.

Salary

Base: From £25,165 depending on experience; Bonus: Up to 20% quarterly incentive plus discretionary annual bonus totaling up to 30%; Benefits: 3% flexible benefits, life assurance, gym access

Skills & Requirements

Must-have

  • Demonstrable customer support skills
  • Great listening and communication abilities
  • Resilience to meet performance targets

Nice-to-have

  • Previous contact centre experience
  • Experience in regulated environments
  • Empathetic approach to financial struggles

Key Requirements

  • Prior contact centre experience desirable
  • Regulated environment experience desirable

Work Rights

Not specified

Tailored Resume

Cover Letter